Return, Refund, and Exchange Policy

Thank you for choosing Visual Verse, where our mission is to deliver custom-tailored designs that uniquely represent each of our customers. Our commitment to environmental sustainability and personalized service is at the forefront of our operations, implemented through our print-on-demand business model. This approach ensures that each product is crafted specifically for you upon receiving your order, which helps us reduce waste and avoid maintaining unnecessary inventory.

Returns and Exchanges

Due to the bespoke nature of our products, we do not accept returns or exchanges. Our products are designed and created specifically for each individual order, making it impossible for us to restock or resell items. We encourage our customers to review their orders carefully before submission. If you find an error or need to make any changes, please reach out to us within 24 hours of placing your order. While we are committed to accommodating your needs, our ability to make adjustments is contingent upon the current stage of production and the custom nature of your order.

In the event that your product is defective or does not match the specifications of your order due to an oversight on our part, we are dedicated to rectifying the issue. Please contact us within 7 days of receiving your product to report any defects or discrepancies. Following our verification of the error, we will offer an appropriate resolution, which may include the provision of a replacement product or a refund, determined at our discretion. This policy ensures that we maintain your satisfaction and trust, while also respecting the custom-crafted nature of our products.

Refund Policy

Given our commitment to creating each product on a per-order basis, we are unable to offer refunds except in specific circumstances where a product is deemed defective or does not align with the specifications provided in your order due to our error. If such a situation arises, please reach out to us with detailed information about the issue within 7 days of receiving your order. Upon review and verification of the claim, we may issue a refund or provide a replacement as deemed appropriate. This policy is designed to ensure fairness and satisfaction for both our valued customers and our business, reflecting our commitment to quality and customer service excellence.

We greatly appreciate your support and trust in selecting Visual Verse for your personalized design needs. By finalizing your purchase with us, you contribute to a more sustainable business model and enable us to continue providing high-quality, personalized products. Thank you for aiding us in our mission to reduce waste and promote sustainability in the retail industry.