Shipping Policy

Thank you for choosing Visual Verse for your custom design needs. Our commitment to sustainability and reducing overproduction means each order is individually crafted, influencing our shipping times and practices. This Shipping Policy outlines the terms and conditions under which we deliver our products to you, ensuring transparency and understanding throughout your purchasing experience with us.

Production and Shipping Time

Due to the unique and custom nature of each order, production times can vary. Typically, the creation of your custom product may extend shipping times by approximately 1-2 weeks, depending on the current seasonal demand and the capacity of our custom product suppliers. We strive to complete all orders in the most efficient and timely manner possible, ensuring quality and personalization at every step.

Shipping Updates and Tracking

To keep you informed of your order's progress, Visual Verse will send periodic shipping update emails. These updates are part of our commitment to transparency and customer service, providing you with peace of mind and insight into the journey of your order from production to delivery. Additionally, you can check the status of your shipment at any time on this page through our order tracking feature. We provide detailed tracking information once your order has been shipped, allowing you to monitor the delivery status.

Shipping Carriers

Visual Verse partners with reputable shipping carriers to ensure the safe and timely delivery of your order. The selection of carriers depends on the shipping destination and the size of the product being shipped. Our aim is to use efficient and reliable shipping services to minimize wait times and ensure your order arrives in perfect condition.

International Shipping

For orders shipped outside of our primary service area, international shipping rates and times apply. Please be aware that international shipments may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country, which are not included in the product price or shipping and handling cost. These charges are the buyer's responsibility as we have no control over these charges and cannot predict their amount. For further information, we recommend contacting your local customs office.

Shipping Delays

While we make every effort to ensure timely delivery, shipping times may be affected by factors beyond our control, including but not limited to, production delays, shipping carrier delays, and international customs processing times. Visual Verse is not liable for any delays in shipping once the product has been dispatched from our facility. However, we will provide assistance and information to help resolve any delivery issues that may arise.

Contact Us

Your satisfaction is our top priority. If you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact us. We are here to assist and ensure your experience with Visual Verse is nothing short of exceptional.

Thank you for your understanding, patience, and continued support in our mission to reduce overproduction and deliver personalized products crafted just for you.